Refund policy
GEEKCIDENT
Refund & Return Policy
Last updated: August 10, 2026
At Geekcident, our products are made to order. Because each item is produced specifically after an order is placed, we generally do not accept returns or exchanges for buyer's remorse, incorrect size or color selections made by the customer, or changes of mind.
Please review all product descriptions, sizing information, and color selections carefully before completing your purchase.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, mislabeled, or materially different from what you ordered, please contact us within 30 days of delivery at support@geekcident.com.
Please include your order number, a brief description of the issue, and clear photographs showing the problem.
Once the issue is reviewed and approved, Geekcident will provide an appropriate resolution, which may include a replacement or refund.
Do not return a damaged or defective product unless Geekcident specifically instructs you to do so. For most manufacturing or fulfillment issues, photographs are sufficient and a physical return is not required.
If a physical return is required, Geekcident will provide the appropriate return instructions and return address for that specific order.
Wrong size, wrong color, or change of mind
Because our products are made to order, Geekcident does not generally offer refunds, returns, or exchanges when:
The customer ordered the wrong size.
The customer selected the wrong color.
The customer changed their mind.
The product fits differently than expected when the correct product and size were delivered.
If Geekcident or our fulfillment provider sends you a size, color, or product that is different from what you actually ordered, please contact us within 30 days of delivery. That will be treated as an order fulfillment issue rather than a customer sizing mistake.
Cancellations and order changes
Orders may enter production soon after they are placed.
If you need to change or cancel an order, contact support@geekcident.com as soon as possible.
We will make a reasonable effort to accommodate your request if production has not already begun, but cancellations or changes cannot be guaranteed once an order has entered fulfillment.
Packages returned because of an incorrect address or non-delivery
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because the address provided was incorrect or incomplete, or because the package was not claimed, the customer may be responsible for additional shipping costs required to send the order again.
Lost orders
If your order appears to be lost in transit, please contact support@geekcident.com as soon as possible with your order number.
We will review the tracking information and work with our fulfillment provider to determine the appropriate resolution.
Approved refunds
Approved refunds will be issued to the original payment method used for the purchase.
After Geekcident processes a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Before returning anything
Please contact support@geekcident.com before mailing any product back.
Unauthorized returns may not be eligible for a refund or replacement.
If a return is necessary, Geekcident will provide the correct return instructions and return address for your specific order.
Customer Support
support@geekcident.com